Welcome to Shortstop, where customer satisfaction is paramount. We strive to ensure a seamless experience with every purchase of our cargo shorts. If for any reason you are not completely satisfied with your order, our Returns and Refunds Policy is designed to assist you. Here's how it works:
Initiating a Return
To initiate a return, ensure the cargo shorts are unused, in their original condition, and with all tags intact. Returns are accepted within 30 days from the date of purchase.
Refund Process
- Contact Customer Service: Email our customer service team at support@shortstop.store to begin the return process. Please provide the reason for the return and your order number.
- Return Shipping: Await instructions on the return shipping address. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
- Return Confirmation: Once we receive and verify your return (typically within 72 hours), you will receive a confirmation email.
- Refund Issuance: Refunds, if applicable, will be processed within 7 days of receiving and verifying the return. Please note that your bank or credit card company may take an additional 3-5 business days to process the refund.
Scenarios and Coverage
- Customer Dissatisfaction: Return shipping costs are covered by the customer. Refunds will be issued for the item cost minus the original shipping charge.
- Defective Product: If you receive defective cargo shorts, provide clear pictures of the defect to support@shortstop.store. We will arrange a return label, inspect the item, and issue a full refund upon verification.
- Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offering a replacement or refund as appropriate.
- Incorrect Product or Size: Contact us at support@shortstop.store if you receive incorrect cargo shorts or the wrong size. We will provide a return label, and upon receiving the item, dispatch the correct product or issue a refund.
- Non Arrival of Product: If your cargo shorts are past the expected delivery date without notification, contact us promptly. We will investigate and refund your entire amount if necessary.
Cancellation Policy
If you wish to cancel your order after confirmation, please contact support@shortstop.store immediately. No charges will apply for cancellations made before shipment.
For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@shortstop.store.
Thank you for choosing Shortstop for your cargo shorts needs. Your satisfaction is our priority, and we are committed to providing exceptional service!